Red Rooter Plumbing FAQ

We’re passionate about plumbing, and we’ve spent a lot of time learning the trade and earning our stripes as licensed plumbers. But, we understand that you haven’t been exposed to the same level of plumbing information that we have. In fact, most of our customers are complete plumbing novices. You don’t have to be an expert to be able to talk-the-talk when it comes to basic plumbing issues. We’ve taken the time to answer the most common plumbing questions our customers ask in hopes of helping you make the right plumbing choices for your home. We’ve got more than a few tips, tricks, and valuable nuggets of plumbing information to share with you.

Q: Is Red Rooter a licensed plumbing company?

A: Absolutely. All of our technicians have received the highest level of industry training and our company is fully licensed to provide plumbing in Florida. You can rest assured that we also carry the proper insurance to protect you, your family, and your property.

Q: Is Red Rooter a national company?

A: No. We’re a small, family-owned business with ties to the communities we serve. Don’t let our size fool you though, we provide the same expert plumbing services as the big guys, we just don’t have the massive overhead they do. That means we can provide exceptional service for a more reasonable price.

Q: Do I have to hire a plumber or can I do it myself?

A: The answer is, it’s not a good idea to do it yourself. One wrong move could result in a host of issues like flooding, damage to your home, and an emergency call to a plumber anyway. A licensed plumber has the tools, equipment, parts, training, and education to properly diagnose and repair plumbing problems right the first time.

Q: Why does my toilet keep running?

A: Believe it or not, this is one of the most common plumbing questions we get. The answer is fairly simple, a toilet that runs constantly has a flapper seal problem. Sometimes, if you jiggle it a bit, it’ll seal itself. If that doesn’t help, you’ll need a new flapper, which we’ll be happy to install for you.

Q: Why does the toilet gurgle when I turn on the water?

A: If you notice bubbling, gurgling water in your toilet when you use the shower or sink, it’s a sign you have a leak somewhere. It could be a hidden leak under your home, in a wall, or outside. Consider this sound a serious warning and act quickly to remedy the situation.

Q: Why does water drain so slowly?

A: A slow draining sink, shower, or tub is a sign that there’s a clog or other obstruction in the drain pipe. This could be a build-up of hair, food, grease, or anything that’s been pushed down the drain. You could try to unclog it with a plunger, or give us a call and we’ll take care of it for you.

Q: Should I use drain cleaner to unclog a drain?

A: We don’t recommend using commercially available drain cleaners for a couple of reasons. First of all, they’re made of dangerous, toxic chemicals that can harm people, pets, and the environment. Secondly, they rarely do a good job. It’s safer and more efficient to call a plumber instead.

Q: What things are OK to put down my garbage disposal?

A: Garbage disposals are only meant for food items that are soft enough to be chopped up by the blades and flushed down the drain. Never put bones, egg shells, coffee grounds, or any other hard materials in a garbage disposal. Otherwise, you will dull the blades and jam the disposal which requires professional garbage disposal servicing.

Q: Are flushable wipes and other products really OK to flush?

A: The truth is, a flushable label on any type of wipes, feminine hygiene product, or other personal care products doesn’t mean they’re safe. Over time, these seemingly harmless products can collect in the sewer line, eventually blocking the flow and causing serious issues. Throw them away instead.

Q: What should I do if I notice leaks or standing water?

A: The first thing you should do is look around to see if you can spot the source of the leak. Get everyone out of the area and away from potentially contaminated water. Be very careful of standing water and electrical cords and other power sources as there is a real risk of electrocution. Next, call us, and we’ll send someone over right away to repair the leak.

Q: Do I need an appointment for plumbing repairs?

A: If your plumbing problem isn’t pressing and you want to schedule an appointment for a later date, we can do that. But, if you’re having a plumbing emergency, don’t hesitate to contact us immediately, and we’ll dispatch a truck 24 hours a day, 7 days a week, weekends and holidays included

Q: How do I contact Red Rooter?

A: For emergency service, call 561-933-1234 in Palm Beach or toll free at 1-833-RED-ROOT. To schedule an appointment online, use the form on our contact page and we’ll get back to you as soon as possible.